navalairstationwillowgrove | Technical Support Analyst in Huntsville, AL

Technical Support Analyst

  • ITAC Solutions, LLC
  • $48,530.00 - 73,770.00 / Year *
  • 360 SW Electronics Blvd
  • Huntsville, AL 35824
  • Full-Time



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We are currently seeking aNetworkAnalystfor a contract to hire role in Huntsville, AL.

What youll be doing (duties of this position):

  • Listening to clients, capturing issues, and guiding them through issue resolution.
  • Work closely with Vendors, Technicians, Engineering, and Management

What youll need to be considered (requirements):

  • Excellent customer service and telephone skills. Required proficiency in both spoken and written English required.
  • Network knowledge of client LAN, wireless, and remote access networks.
  • Network (e.g., patching, VPN Client, TCPIP Fundamentals, DHCP, DNS, WINS; remote access)
  • Experience with Cisco Switches, SolarWinds
  • Multi-platform client computing across Windows & Apple clients operating systems.
  • End user accounts administration via Active directory;
  • Proficient in Win 7, Win 10, MS Word, MS Excel, Outlook, Account Resets & creations, network connectivity, and Printing.
  • Directory Services (e.g. Active Directory)
  • IT security including Antivirus and Malware protection.
  • Asset management
  • Desktop services (e.g PC hardware, operating system, and standard applications)
  • Train end users regarding IT client services
  • Capability to work both independently and in a team environment
  • Maintain a high level of customer satisfaction
  • Capable of producing systems documentation and process manuals in support of operations if required.
  • CCENT Certification
  • Must be open to working non-standard 2nd, 3rd and/or weekend shifts and working after hours on-call shifts ( 24X7X365 service operation)
  • Pass a criminal background check

What could set you apart from the rest (preferred skills / experience / knowledge):

  • Certifications:
    • Any Cisco
    • CompTIA Network +
    • Avaya
    • Service Now
    • Microsoft
    • Aruba Wireless
    • CompTIA Security +.


Associated topics: client, front desk, help, information technology, pc, systems administrator, technical, technician, technician ii, technology


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.